Class Policies

|Enrolment | Cancellation | Help Clinics | Student Discounts |

 

Enrolment and Registration

Class fees must be paid in full at the time of registration to reserve your spot, You can enrol via : online registration,  personally in-store, or you can call us at 416-463-1162 with a credit card number.  All class fees are subject to HST.

We keep our class sizes small to ensure each student gets personalized attention. For this reason we require students to register for our classes in advance with payment.  We have a class minimum of 3 students for any session to run, so it may be fun to sign up with a friend or two! Please note that our classes are geared towards adults. We do not currently offer group instruction for students under the age of 16. (Students 8 - 15 years old, are welcome to book in to Private or Semi-Private Lessons. See our Classes Page, or give us a call for availability.)

We ask that Class Materials be purchased at our shop, Please come early if you need to buy materials, or wind yarn, so we can be sure to start class on time. 

 

Cancellation Policy:

Please check your schedule carefully.

We know that life happens.  If you can't make a class that you have signed up for then give us a call or email as soon as possible and we will do our best to accommodate a solution. The following policies will be applied: 

If we cancel for any reason: 

We will, of course, refund your class fees via the method it was paid if you come in, in person.  Or we will apply a credit to your shop account if you would prefer, for use to make any other purchases in-shop.

If you cancel more than 7 days in advance of the class date: 

We will credit your shop account for 100% of the class fee, for use to make any other purchases in-shop. No refunds apply.

If you cancel between 4 and 6 days in advance of the class date: 

We will credit your shop account for 50% of the class fee, for use to make any other purchases in-shop. No refunds apply. The only exception to this will be if we can fill your space from a wait list, in which we case we will credit your shop account for the full class fee and contact you to let you know that you have a shop credit available.  You are welcome to send a friend to take your space. 

If you cancel less than 72 hours (3 days) in advance of the class date: 

No refund or credit will apply, as our instructor time has already been confirmed and committed. The only exception to this will be if we can fill your space from a wait list, in which we case we will credit your shop account for the full class fee and contact you to let you know that you have a shop credit available. You are welcome to send a friend to take your space. 

We cannot offer Make-Up Classes, but you may request to be added to the wait list of the next session of the same class if one is scheduled at the time of cancellation. (note not all classes repeat regularly). We will only be able to offer you a make-up space in the class if it does not fill completely. We will contact you 48 hours in advance of the class if there is an opportunity for you to join. (You are welcome to check in with us too! )  

 

Help Clinics

We offer ongoing Help Clinics for when you have questions that may need more than a 3 minute pop in for a quick fix! Help Clinics are 90 minute group sessions ($25) for you to bring your questions and be able to sit and work through your project challenges in a fun social atmosphere with an instructor on hand to help you along with your knitting and crochet projects.    (ex. Sewing in ends and seams, help reading your pattern, learning a new stitch like cables, help getting back on track when a mistake occurs) You will find all the date  information on our Project Help Page.

These Clinics are not Learn To Knit 101 classes ... While newer knitters are welcome, we are super keen to help you continue projects and get you back on track as mistakes occur, you will need to be comfortable with the Knitting 101 level skills to get the most out of clinics.   See our Classes Page for the details! 

 

Student Discounts:

We ask that class project materials (where applicable) be purchased at The Purple Purl.   We offer a 10% discount on group class Materials.