Shipping & General Policies

Welcome to the The Purple Purl website! 

PLEASE NOTE that we are in the process of CLOSING. 

Please take a moment to review our policies below. We reserve the right to update or modify these policies at any time and encourage you to review them whenever you use our site.


We are a Canadian site and all of our prices are shown in Canadian dollars. We accept Visa and Mastercard. 


All orders are shipped via Canada Post. We strive to ensure orders are shipped within 3 business days.  If an item is out of stock or if there is a question about your order, we will contact you via email and/or telephone. 


For delivery within Canada:

Orders within Canada are sent Expedited Parcel; they are trackable and insured up to $100. 

For delivery to the Continental US:

Orders to the US are sent Small Package Air; they are not trackable or insured. If insurance is desired, please leave a note in the Comment Section on checkout (or call or e-mail us) and we will add the cost.

For International delivery outside the Continental US:

Orders to international locations other than the Continental US are sent Air Mail if less that 2 kilograms. We will break down shipment sizes greater than 2 kilograms into 2 separate shipments which will mean further shipping costs, but we feel the ground service is just too slow. We will contact you should further shipping fees apply.  International orders are not trackable or insured. If insurance is desired, please leave a note in the Comment Section on checkout (or call or e-mail us). 


Please also note that The Purple Purl is not responsible for packages that do not arrive. International orders may be subject to customs and other fees. You will receive confirmation from us once we submit your package to Canada Post.  



Sales taxes are based on the shipping address of your order within Canada. Sales taxes are not applied to US and other international orders.


We have made every effort to present yarn colours as accurately as possible. Due to variations in dye lots and because computer monitors display colour differently, there may be some inconsistencies.



ALL Sales Are Final.

Due to the shop closing we are not accepting returns or exchanges. 

Discounts may not be applied retroactively. 



The Purple Purl is committed to ensuring that your privacy is protected. We do not share or sell any information collected through our site.


Mistakes happen. Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors and to change or update information at any time (including after you have submitted your order).


1162 Queen Street East
Toronto, Ontario
M4M 1L4

(416) 463-1162